Frequently Asked Questions
Everything you need to know about receiving tropical fruit at your doorstep.
How do you ensure the fruit arrives fresh?
We harvest our fruit at the peak of ripeness and ship via overnight or 2-day express services. Each box is packed with insulated liners and cooling packs when necessary to maintain optimal temperature during transit.
Where does your fruit come from?
The majority of our fruit is grown on local farms in South Florida. For exotic varieties that cannot be grown locally, we partner with small-scale sustainable farms in tropical regions worldwide.
What should I do if my fruit arrives damaged?
If your order arrives damaged or spoiled, please take a photo of the fruit and the shipping label immediately and email it to our support team within 24 hours of delivery for a replacement or refund.
Can I track my shipment?
Yes, once your order is harvested and processed, you will receive an automated email containing your tracking number and an estimated delivery date.
How do I know when my fruit is ready to eat?
Each box includes a ripening guide tailored to the specific fruits you ordered. Generally, tropical fruits are ready when they become soft to the touch and emit a strong, sweet aroma.
Do you offer international shipping?
Currently, we only ship within the United States and Canada due to strict agricultural regulations regarding the transport of fresh produce across international borders.