Returns & Exchanges
Due to the perishable nature of our tropical fruits, we do not accept returns; however, we are committed to ensuring you receive high-quality produce and offer replacements or credits for items that arrive damaged.
Inspect Your Delivery
Carefully open and inspect your fruit immediately upon arrival to ensure everything meets our quality standards.
Document Issues
If your fruit arrives damaged or spoiled, take clear photos of the box and the specific items within 24 hours of delivery.
Contact Support
Email our customer service team with your order number and the photos of the damaged produce to initiate a claim.
Resolution Process
Our team will review your claim and issue a store credit or ship a replacement for the affected items at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing